Terms and Conditions
Last Updated: 4/6/2025
These Terms and Conditions ("Agreement") govern your use of services provided by Dioreye Enterprise LLC ("Provider", "we", "us", or "our") and constitute a legally binding agreement between you ("Client", "you", or "your") and Dioreye Enterprise LLC
By engaging our services, you agree to be bound by the terms below.
1. Services Provided
Dioreye Enterprise LLC provides managed IT services, cybersecurity solutions, cloud services, hardware/software resale, consulting, and technical support as outlined in the applicable service agreement or statement of work ("SOW").
1.1 Exclusions
Unless specifically stated in an agreement or SOW, services do not include on-site visits, emergency support outside of business hours, or repair of third-party systems outside our control.
2. Payment Terms
2.1 Invoicing
Invoices are issued [monthly/quarterly] and due within Net 15 days unless otherwise agreed.
2.2 Late Payments
Payments not received within 15 days of the due date may incur a 1.5% monthly late fee or the maximum permitted by law.
2.3 Suspension
We reserve the right to suspend services for non-payment after written notice and 7-day grace period.
3. Service Level Agreement (SLA)
We aim to respond to support tickets within the following timeframes:
Critical (System Down): Within 8 business hours
High (Major Impact): Within 16 business hours
Medium (General Support): Within 2 business day
Low (Non-Urgent): Within 3 business days
Actual resolution time may vary depending on complexity.
4. Client Responsibilities
Client agrees to:
Provide necessary access (physical or digital) to systems covered under our scope.
Maintain an active internet connection and power to all systems.
Use software and hardware in compliance with licensing and vendor agreements.
5. Confidentiality
Both parties agree to maintain confidentiality of proprietary or sensitive information shared during the course of the engagement. This obligation survives termination of the agreement.
6. Limitation of Liability
To the fullest extent permitted by law, Dioreye Enterprise shall not be liable for:
Indirect, incidental, or consequential damages
Loss of data or profits
Damages exceeding the amount paid for services in the past 3 months
7. Termination
7.1 Termination by Client
Client may terminate services with 30 days written notice, subject to any applicable minimum service term outlined in the SOW.
7.2 Termination by Dioreye Enterprise
Dioreye Enterprise may terminate this agreement with notice for material breach, including non-payment or misuse of services.
8. Software & Licensing
If Dioreye Enterprise resells software or hardware, Client agrees to abide by all third-party license agreements. Dioreye is not responsible for the end-user license compliance beyond initial provisioning.
9. Governing Law
This Agreement shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the revised terms.
11. Contact
For questions or concerns about these Terms, please contact:
Dioreye Enterprise LLC.
📧 Email: paolo@dioreye.com
📍 Address: 800 N King Street, Suite 304
Wilmington, DE 19801
📞 Phone: (310) 623-7954
