Terms and Conditions
Last Updated: 5/16/2025
Terms and Conditions
Company: Dioreye Enterprise LLC (“We,” “Us,” “Our”)
Client: (“You,” “Your,” “Client”)
These Terms and Conditions (“Agreement”) govern all services provided by Dioreye, including but not limited to Automation Solutions, Managed IT Services, AI Workflow Development, and related consulting.
1. Scope of Services
Dioreye offers two primary service lines:
Automation Services: Design, implementation, and management of AI-driven workflows, CRM integrations, proposal generators, lead routing, invoicing automations, etc.
MSP Services: Ongoing IT support, endpoint security, device management, cloud configuration, monitoring, and data recovery.
All services provided will be defined in a mutually agreed Statement of Work (SOW) or service agreement.
2. Term and Termination
This Agreement begins on the Effective Date and continues until terminated by either party with 30 days written notice.
Termination for cause may occur immediately if either party breaches any material term and fails to cure it within 10 business days of notice.
Upon termination, Dioreye will deliver any completed work to date and may retain a copy of non-confidential materials for internal reference.
3. Fees and Payment
Fees will be outlined in the SOW, Proposal, or Subscription Plan.
Monthly retainers are billed in advance and are due upon receipt unless otherwise stated.
Late payments incur a 1.5% monthly interest charge (or the maximum allowed by law).
Dioreye reserves the right to suspend services if invoices remain unpaid after 15 days.
4. Client Responsibilities
You agree to:
Provide timely access to systems, accounts, and stakeholders needed for delivery.
Maintain current licenses/subscriptions for tools required by the automation (e.g., Zapier, Make, Google Workspace).
Assign a point of contact for approvals and coordination.
5. Intellectual Property
All deliverables created by Dioreye are work-for-hire and belong to the Client upon full payment.
Dioreye retains the right to use anonymized examples of work for marketing, unless otherwise agreed in writing.
Any use of Dioreye-developed systems in resale or mass deployment must be explicitly licensed.
6. Confidentiality
Both parties agree to keep confidential all non-public business, technical, or financial information disclosed during the engagement. This obligation continues for 2 years following termination.
7. Warranties and Disclaimers
Dioreye warrants that services will be provided in a professional and workmanlike manner.
We do not guarantee specific business outcomes (e.g., sales growth, lead volume).
You accept responsibility for the final review and accuracy of any automated deliverables (e.g., contracts, emails, CRM data).
8. Limitation of Liability
Dioreye’s total liability for any claim arising from this agreement is limited to the fees paid in the past 60 days.
We are not liable for indirect, incidental, or consequential damages, including data loss, missed revenue, or service interruption.
9. Service Level Agreements (SLAs)
Unless otherwise specified in a separate SLA:
Support response times: within 1 business day
Uptime for managed systems: 99% availability
Emergency escalation available for active MSP clients
10. Force Majeure
Neither party will be liable for delay or failure due to causes beyond reasonable control (e.g., natural disasters, government actions, or internet outages).
11. Governing Law
This Agreement shall be governed by the laws of the State of Delaware, without regard to its conflict of laws principles.
12. Amendments
Dioreye may update these Terms with 15 days’ notice. Continued use of services after the update constitutes acceptance.
13. Entire Agreement
This Agreement, along with any attached SOWs, represents the full understanding between the parties and supersedes any prior discussions.
By engaging with Dioreye’s services, you agree to these Terms and Conditions.
